Privacy Policy for X Compose Utility AI

X Compose Utility AI is a product by X Compose Inc. designed to help buildings analyze electricity, water, and gas usage, identify abnormal consumption patterns, forecast utility costs, and generate practical savings reports.

We take privacy seriously. Utility data can reveal operational patterns about a building, and resident-level data can be sensitive. Our goal is to collect only the information needed to provide the service and to protect that information with appropriate safeguards.

We may collect the following types of information:

• Contact information: name, email address, company name, role, and phone number if provided.
• Building information: building name, address, building type, number of units, approximate size, and utility setup.
• Utility bill information: electricity, water, and gas bills, billing periods, usage, rates, charges, taxes, and related cost data.
• Usage data: daily, hourly, or interval consumption data if provided by the customer.
• Website information: basic analytics such as pages visited, device type, browser type, and general usage activity.

We use collected information to:

• Provide utility cost analysis and pilot reports.
• Analyze electricity, water, and gas consumption patterns.
• Detect abnormal usage or possible inefficiencies.
• Forecast future utility usage and estimated costs.
• Generate recommendations and manager-ready PDF reports.
• Respond to inquiries and pilot analysis requests.
• Improve our product, website, and customer experience.

Utility bills and usage files are used only to provide analysis, forecasting, reporting, and related product functionality. We do not sell utility bill data to advertisers or unrelated third parties.

For pilot analysis, customers may provide sample utility bills or historical usage data. We may use this information to create a report showing cost patterns, abnormal usage, savings opportunities, and next-month forecasts.

If resident-level insights are enabled, we may process unit-level utility data where available. Resident-level features are intended to help residents understand their own usage, compare monthly patterns, receive high-usage alerts, and identify potential savings.

Where possible, building-level comparisons should be presented in aggregated or privacy-conscious ways. For example, a resident may see how their usage compares with similar units, without displaying another resident’s personal account or identifiable utility details.

We may share information only in limited situations, such as:

• With service providers that help us operate the website, hosting, analytics, file storage, or email communication.
• With authorized customer representatives, such as property managers, building owners, or condo boards.
• When required by law, regulation, legal process, or government request.
• To protect the rights, safety, and security of X Compose Inc., our users, or others.

We do not sell customer utility data or resident-level data to advertisers.

We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure.

No online system is completely secure. Customers should avoid uploading unnecessary sensitive information and should only submit utility data they are authorized to share.

We keep information only as long as needed to provide the service, complete pilot analysis, comply with legal obligations, resolve disputes, or improve the product.

Customers may request deletion of submitted information by contacting us at the email address listed below.

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. You may also request more details about how your information is used.

To make a privacy request, contact us at contact@x-compose.com.

Our website may use cookies or analytics tools to understand site traffic, improve performance, and measure interest in X Compose Utility AI. You can adjust your browser settings to disable or limit cookies.

We may update this Privacy Policy from time to time. If we make important changes, we may update the “Last updated” date or provide additional notice through the website.

For questions about this Privacy Policy or how your information is handled, contact: